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What is warranty?

A. Assurance that a product or service will meet agreed requirements

B. The amount of money spent on a specific activity or resource

C. The functionality offered by a product or service to meet a particular need

D. The perceived benefits, usefulness and importance of something

Answer: A

Which is part of service provision?

A. The management of resources configured to deliver the service

B. The management of resources needed to consume the service

C. The grouping of one or more services based on one or more products

D. The joint activities performed to ensure continual value co-creation

Answer: A

Which practice coordinates the classification, ownership and communication of service requests and incidents?

A. Supplier management

B. Service desk

C. Problem management

D. Relationship management

Answer: B

Which practice has a purpose that includes ensuring that risks have been properly controlled?

A. Service configuration management

B. Problem management

C. Service level management

D. Change control

Answer: D

When should a full risk assessment and authorization be carried out for a standard change?

A. Each time the standard change is implemented

B. When the procedure for the standard change is created

C. At least once a year

D. When an emergency change is requested

Answer: B

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